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FAQs

Where is the place for meeting the driver?

Our uniformed drivers are located in the arrival hall of the airport with an identifying sign.

What happens if my flight is delayed?

It is important to provide the flight number so that our traffic team can track the flight and guarantee the service, even if there is a delay.

If I do not see the driver, what should I do?

There are days when the arrival hall is full of people and there are numerous drivers waiting for passengers. Look carefully at the signs until you find your one. If this is not the case, you can call our customer service. The number is 0034 951 550 060 and it is available 24 hours a day. Our commercial team will inform you of the situation.